Refund policy

NUNYE RETURN & REFUND POLICY

We want you to feel confident in your NUNYE purchase. Returns and exchanges are accepted within 14 days of the order’s delivery date.

RETURN ELIGIBILITY

To qualify for a return or exchange:

• Shoes must be unworn, undamaged, and in their original condition.
• Shoes must be returned with all original packaging and accessories.
• Soles must be clean and show no signs of wear.
• Proof of purchase is required.
• Shoes should only be tried on indoors on a clean, carpeted surface.

Items returned with worn soles, stains, scratches, odors, missing packaging, or other signs of use will not be accepted.

STARTING A RETURN

To request a return or exchange, within 14 days of delivery. Include your order number, the reason for your request, and photographs if the item arrived damaged or incorrect.

Returns sent without prior approval may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as NUNYE is not responsible for return packages that are lost or damaged in transit.

EXCHANGES

Size exchanges are subject to availability. Once your return is inspected and approved, we will confirm whether the requested replacement size is available. If it is unavailable, you will be refunded. 

REFUNDS

Once your return is received and inspected, we will notify you of its approval or rejection. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

DAMAGED OR INCORRECT ITEMS

Inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours at nunyevision.com with your order number and clear photographs so we can review and resolve the issue.

NUNYE reserves the right to refuse returns that do not meet the requirements stated above.